SHIPPING POLICY
Shipping & Stock Status Policy
SATuned.com strives to ship “In-Stock” orders within 48 hours of receiving the order. Shipping times may vary depending on the contents of your order. SATuned.com will only ship an order once it is 100% in stock. SATuned.com does not ship partial orders unless requested by the customer, at which time additional shipping charges may apply. If you need your order by a specific date, it is important to contact us by phone so that we may assist you. Once you have placed your order, it is important to log into your SATuned.com Account page to review your order status, expected ship date, order updates and order history. All dates provided are based on estimates given by the supplier. SATuned.com does not guarantee ship dates as delivery times are subject to change. All shipping times are based on our Monday through Saturday business hours. Orders will not be shipped from our facility on Sunday.
Free Shipping
Items eligible for a ‘Free shipping’ promotional coupon qualify for free standard shipping. Oversized products and direct ship products are excluded from this offer unless otherwise noted.
Damaged/Missing Items In Shipment
If you’ve received a damaged product you MUST notify the Customer Service Department (CSD) within three working days to initiate a damaged package claim. You MUST also submit 3-5 pictures of the damaged parts (from different angles) via email at [email protected] with the Order Number as reference. It is required that you keep all of the packaging material, box(es) and broken product(s) until the shipping carrier completes the investigation. Failure to report damaged items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.
If you are missing any products from your order, you MUST notify the CSD within three working days of receiving the items. If you fail to report damaged and/or missing items in your shipment within the aforementioned time frame of receiving the package, replacement products will not be shipped out under any circumstances. Failure to report missing items from an order before forwarding, re-shipping or transferring the shipment to another location will result in immediate claim denial.
Replacement orders will be placed as soon as we are informed of the damaged package pending the authorization provided by the shipping carrier you have selected on the original order. Our shipping carrier typically requires ten to fourteen business days from the time the claim is started. Please be sure to cooperate with the investigation and any questions that the carrier may have during this time. SATuned.com will only provide replacement products for damaged or missing products. SATuned.com will not provide refunds for any damaged or missing product under any circumstances.
Shipping Charges are non-refundable.
Lost Packages
If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within five days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. Our shipping carrier typically requires ten to fourteen business days from the time the claim is started. Please note that this is the policy of the shipper and not of SATuned.com. SATuned.com does not guarantee that any packages will be credited by the shipping carrier until this process is complete.
SATuned.com will not provide refunds for any lost package under any circumstances. However, replacement products can be granted depending on the circumstances of the lost packages.